The Secretariat reserves the right to cancel registrations and accommodation when they consider appropriate.

To written cancelations submitted to courses@esur.org and with confirmation receipt, a refund will be made:

Registrations:

Cancellations sent by email and reception confirmed before April 10th, 2026, 80% of the fee will be reimbursed.
After that, there is no option to modify or cancel any registration.

Accommodation:

Free modification or cancellation until April 10th, 2026.
Any modification or cancellation will not be accepted after April 10th, 2026.

RETURNS AND EXCHANGES POLICY

No exchanges or refunds of registrations fees will be accepted, except in case of cancellation of the Event. Except in the case set out above, the User may not exercise the right of withdrawal or termination, in accordance with current consumer and retail trade regulations.

The impossibility of attending the event or an error in the registration purchase (for example, entering the wrong e-mail address during the purchase process) are not refund grounds.

In accordance with current consumer and retail trade regulations, the Buyer may not exercise the right of withdrawal or termination, as the supply of leisure activities services is exempt from this right.

If the event is cancelled after more than a half of it has elapsed, the Buyer shall not be entitled to the registration fee refund.

Before any cancellation or change that takes place in an Event, THEORIA CONGRESOS, S.L is committed to publish it in the Web Site, and to send an e-mail to the Buyer to the address indicated in the Registration Form, reporting about that cancellation or change.

The organization will not refund the registration fee at any time if the event cannot take place due to force majeure beyond the control of the event organizers. No refunds will be made to attendees who are unable to attend due to reasons beyond their control and critical circumstances such as transport strikes, accidents, illness, etc. or any other problem beyond the control of the event organizers that prevents the attendee from attending the congress.

The event may be recorded for broadcasting on different channels, so that attendees may be recorded. In case of not wishing to appear in videos or recordings, this must be explicitly communicated. The contents and videos of the conferences and workshops of the event are property of THEORIA CONGRESOS, S.L., is and its copyright belongs to THEORIA CONGRESOS, S.L. to be able to publish them in the way and time it considers. Attendees may upload photographs of the event on the Internet, but it is not permitted to record videos or audios of the conferences or publish them on any of the existing video platforms.